Financial Literacy
Financial Literacy
Financial, mortgage and rental literacy resources
NATSIHA has partnered with First Nations Foundation to develop sector-specific financial, mortgage and rental literacy resources for ATSICCOs to support their clients with resources that are both relevant and effective for the communities we serve.
This project is focused on strengthening the role of ATSICCHOs as key providers of financial support and education within their communities. By equipping these organisations with the necessary tools and training, we are ensuring they can provide tailored advice on home ownership, tenancy management, and financial planning—helping their members secure stable and sustainable housing.
The output of this partnership will include a suite of practical resources designed to support ATSICCHOs in delivering financial literacy programs that meet the needs of their tenants and community members. These materials will be informed by sector engagement and will provide culturally relevant guidance on financial decision making.
This work is part of our broader commitment to strengthening the financial resilience of Aboriginal and Torres Strait Islander communities through housing and economic empowerment.
The challenges tenants face
Balancing Financial Pressures
Many tenants are managing a mix of income sources, household costs, and unexpected expenses such as fines or health-related costs. The ability to plan ahead is often impacted by fluctuating expenses, limited financial literacy, or difficulty accessing banking services. Some tenants also experience financial abuse or challenges in managing direct debits.
Navigating Rental Responsibilities
Understanding lease agreements, how rent and rental assistance are calculated, and what falls under tenant vs. landlord responsibility can sometimes be unclear. Accessing bond recovery, managing arrears, and knowing when and how to report maintenance issues were all raised as common concerns.
What would help
Engaging with Support Services
While support is available, tenants don’t always know where to go or may feel hesitant about reaching out due to past experiences, concerns about confidentiality, or fear of judgment. Digital literacy, language barriers, and transport access can also make it harder for some tenants to connect with the services they need.
Legal and Financial Commitments
Some tenants find financial contracts—such as loans, mobile plans, and buy now-pay-later services—difficult to navigate, particularly when faced with unexpected changes in circumstances. Tenancy tribunal processes (NCAT/ QCAT) can also be complex for those who need to engage with them.
Stronger Support for Housing Providers
Ensuring financial literacy programs are effective, improving access to funding and training for housing staff, and developing long-term resources that support tenants in maintaining stable housing.
Supporting Tenants Through Education and Resources
Empowering Tenants Through Knowledge and Support
Financial and Tenancy Education Budgeting workshops, financial counselling, and resources that provide clearer guidance on managing expenses, accessing support, and understanding tenancy rights and responsibilities.
Accessible and Responsive Support Face-to-face assistance remains important, particularly for tenants who are less confident using digital platforms or navigating complex processes. More local, trusted contacts within communities could also improve engagement.
Clear and Practical Resources Tenant packs with lease information, budget templates, and details on available financial and housing assistance. Pathways to homeownership (such as IBA resources) and easy-to-access referral guides were also identified as valuable tools.
